What are chatbots and how to use them?

n recent years Artificial Intelligence has become one of the main trends in digital marketing for one main reason: the great ease it offers in terms of process automation one of the great keys to the imminent digital transformation that all types of businesses are carrying out.
And one of the main tools us by all types of companies when implementing Artificial Intelligence in some of their procures are chatbots.

But what exactly is a chatbot how does it work and how can it toy image editing be implement in different corporate processes? And above all what are the benefits of using this innovative digital tool? Below you will find all this information.

 

What is a chatbot and how does it work?

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A chatbot is an Artificial Intelligence software that has been design to be able to carry out a series of tasks independently and autonomously without requiring the intervention of any human.

This is the typical dialog box that appears on many websites and offers Κορυφαίες βιομηχανίες που μπορούν να επωφεληθούν από μια λύση ουράς assistance and help to those who visit the site. In the beginning the responses of these virtual assistants were very basic but as time has pass and technology has advanc these chatbots offer increasingly complex responses depending on the questions rais.

But how exactly do chatbots work? Through a system bas on three main steps:

Language Processing: the user’s message is divid into words and sentences iting characters so that Artificial Intelligence is subsequently able to understand the meaning of the entire communication.

Natural Language Understanding: through the use of tools such as lexicons synonyms and topics together as algorithms a dialogue is creat that will show the chatbot how to offer the response.

Natural Language Generation

Through the use of data repositories and memories the chatbot uses th phone numbers all the information at its disposal to offer the most complete and specific response to the user so that their experience is personaliz and memorable.
It is also worth noting that there are two main types of chatbots that can be insert into a website or mobile application:

Simple chatbots: this type of software is bas on understanding a series of keywords. If these keywords do not appear in the question ask by the user it will not be possible to answer the question and the chatbot will ask the user to ask the question again.
Smart chatbots: these are develop using Artificial Intelligence technology a system that helps ensure that responses are not pre-design bas on keywords but rather analyze the text and are capable of carrying out a kind of dialogue making the conversation more natural.

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