The importance of people in call centers and customer satisfaction
According to an Oracle study, 89% of customers buy from a competitor after a bad experience. Omnichannel service has been […]
According to an Oracle study, 89% of customers buy from a competitor after a bad experience. Omnichannel service has been […]
Ensuring the long-term sustainability of phone-based learning initiatives is crucial. This requires developing sustainable funding models, building partnerships with technology